Don't F with Monie

As you all know I recently moved. My old apartment was bogus as hell and I had a little incident with them recently. You know how you have 30 days to get your security deposit back? Well, I didn't get mine within 30 days. I had to call the leasing office repeatedly and they kept lying and telling me it was in the mail. When I called the actual property managers, they told me they had my check right there. Fucking liars. They couldn't give me an answer on why it wasn't mailed out. They wouldn't overnight it so I had to drive 40 minutes to go and pick up my own security deposit. I was PISSED so I filed a complaint with the company and with the Better Business Bureau. I am all about complaining if I feel like something is wrong. LOL
Anyway, this is the email that I got back from the property manager this morning. It was addressed to me and she cc'd the woman at the BBB and a lawyer. I have taken care to protect the innocent (me) and the guilty (them). I would love to put them on blast but I won't do that. Read below:


Regarding the complaint filed by Monie in the Middle on 8/14/07 the first order of business is that ##### Companies does not own the apartment where Monie in the Middle resided. Please note that #####, LLC is the owner and responsible party for this claim.

Ms. Monie's security deposit was $475 and we refunded $285 of that deposit. The stove, toilet, bathtub and cabinets were very dirty. Blinds were broken and the there were thirty-one nail holes in the walls. That is in addition to the normal wear and tear you would expect with a move-out.

Ms. Monie's complaint is correct as she received the check six business days late. The security deposit went through our Deposit Accounting Department due to the adjustments for excessive cleaning costs and repairs.

I am not aware of anyone "lying" to Ms. Monie that the check was mailed. We never intentionally held her security deposit. I apologize for any inconvenience this may have caused and will gladly reimburse Ms. Monie 50 cents per mile for her the mileage from Cleveland to Akron to pick up her check.

Ms. Monie can contact Leasing Office Liar for mileage reimbursement at #####, LLC. The phone number is 000-000-0000. Thank you for the opportunity to respond to this complaint as resident satisfaction is our top priority.

Ass Clown
#####, LLC


Well, hell. She light weight dogged me and tried to make me seem like I kept a nasty house. D and I cleaned the hell of out that tiny ass aparment before we left. She said "blinds" were broken but ONE small end of ONE blind was cracked. She tried to play me. And THEN...50 cents per mile?! GTFOH!!!!!
So, I relaxed myself, woo-sah'd a little bit and this is what I sent in response:


BBB Lady,

I apologize for filing a complaint against the wrong company. I sincerely hope that the reputation of ##### Companies will not be tarnished. It is very clear to me now who the guilty party is.

Ass Clown,

As far as the “excessive cleaning costs and repairs”, I don’t agree with your assessment of the damage and I don’t understand what that has to do with why my check was late. Regardless of any repairs that needed to be done, you had 30 days to handle them. Nowhere in the email below do I see any REAL reason why the check was late. I paid the security deposit on time so I should have gotten it back on time. Period.

You may not have been aware that the employees in the leasing office lied to me but I can assure you that they did. Yet, why should I expect your company to admit to any wrongdoing?
Additionally, one would think that because I had to go so far as to file a complaint, that YOU would tell Leasing Office Liar to contact ME about mileage reimbursement but now I see how your company works. Is this an example of the “resident satisfaction” you speak of? You can keep the few measly dollars I would get in exchange for my huge inconvenience. Perhaps you can use that money to hire someone with some taste to handle those unsightly, so-called million dollar renovations. I will get more conciliation from telling everyone I know to steer clear of that residence!

##### are quickly earning a name as the slums of [name of suburb]. Taking this incident into consideration, I can certainly see why. Customer service speaks VOLUMES about a company. It would benefit you to remember that.

Good day to you all.


-Monie in the Middle



Take dat, take dat!

Sidenote: You really should see these renovations. They are awful. Like something out of a bad 70's nightmare. I am glad to be OUT of those apartments. Have a good weekend, yall!